Refund Policy

If you cancel a confirmed booking, the following cancellation charges apply based on how far in advance you cancel:

More than 24 hours before scheduled pick-up: No cancellation charge. Full amount (if any advance was paid) will be refunded.

Between 6 and 24 hours before scheduled pick-up: 25% of the total fare will be charged as a cancellation fee. The remaining 75% will be refunded.

Less than 6 hours before scheduled pick-up, or no-show: 50% of the total fare will be charged. The remaining 50% will be refunded.

If the trip has already commenced and is cancelled mid-journey by the passenger, the fare for the distance already covered will be charged in full, with no refund.

If we cancel your booking due to vehicle breakdown, driver unavailability, or force majeure (natural disaster, government-imposed restrictions, etc.), we will:

Arrange an alternative vehicle of equivalent or higher category at no additional cost to you, OR

Issue a full refund of any advance amount paid, within 5–7 business days.

We will notify you as early as possible in such cases and make every effort to minimise inconvenience.

To request a refund, contact us via phone or WhatsApp at +91 80151 57700, or by email at violintravelsmadurai@gmail.com. Please provide your booking reference, travel date, and the reason for cancellation.

Refund requests must be made within 30 days of the original booking date. Requests made after this period may not be honoured.

Approved refunds are processed within 5–7 business days from the date of approval.

Refunds are credited via the original payment method — UPI, bank transfer, or cash as applicable. We do not issue refunds via a different payment method than the one used for the original payment.

Processing times may vary depending on your bank or payment provider. If you have not received your refund within 10 business days, please contact us.

The following are non-refundable under any circumstances:

Toll charges, parking fees, inter-state permits, and hill-area surcharges already paid on your behalf.

Driver allowance for trips already commenced.

Any third-party booking fees or service charges collected by an intermediary platform.

We reserve the right to update this Refund Policy at any time. The latest version will always be published on this page. Continued use of our services after any change constitutes acceptance of the updated policy.